Do you dream of helping clients in a fintech environment?

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As a Customer Support Officer at Soluzio, you will be the first port of call for questions and problems from our customers.
This goes beyond just telephone support! You will alternate between systems, tasks, tools and colleagues.
You will solve problems, answer questions and tackle situations, always with customer satisfaction in mind. 
You will enter a dynamic environment where new things happen every day in addition to a number of recurring tasks. 
For example: the daily invoice flows and their follow-up, active collaboration with our relationship managers, onboarding new customers, etc.
Given our strong growth, we want to continuously optimise our operations and make customers even more central in everything we do. 
So we are looking for someone who knows his way around every storm and who turns every routine into a work of art.

We are looking for someone who puts the customer at the centre of everything they do, a customer-oriented attitude is really a must.
Someone who picks up the phone when there is a problem, informs the customer, helps further and works wonders behind the scenes.
Someone who works punctually and can structure their to-do's and tasks themselves.
We therefore expect excellent communication skills in Dutch both orally and in writing. 

Knowledge of French and English are definitely an additional asset.
Customer-oriented, always willing to help and offer solutions. Proactive and independent working attitude
Knowledge of E-invoicing and digitalisation is a plus, but certainly not a must
Don't have much experience yet but really want to get started with us? Or are you even a starter?
We will discuss all options together.

We find it important that there is a personal click and that you can find your place in our team.
If you can describe yourself as social and honest, accurate, responsible, flexible and positive? Then you will fit right in!

Soluzio offers a challenging environment in a dynamic scale-up, at a fantastic location in Mechelen. 
We have a real start-up atmosphere, we switch and adjust very quickly. 
We have a very open culture where anything can be said, the whole team has a say in the approach. 
We are happy to offer you a competitive salary with great fringe benefits! 
The possibility of working from home is a matter of course with us, in balance with sufficient contact with colleagues at work.

Interested? Contact us quickly via Olivier.smekens@soluz.io

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